If a race is missing from your profile or its recorded result differs from what you experienced, give support enough detail to identify the session and compare the records.
Check the session first
- Open the series page's My Sessions list and the race result, if available.
- Check the simulator, race ID, date/time, split and car against your registration.
- Distinguish a missing race result from a standings or profile display that has not updated.
Send a concise comparison
Only add information that is not already in the conversation. State exactly which displayed value differs and where you see it. If a Statistics diagram already shows the expected value, mention that distinction.
- The race/session link or ID, if the race cannot already be identified from your support conversation. A driver profile link is only needed if your LFM account is not already linked to the conversation.
- What the website currently records, such as position, laps, time or rating adjustment.
- What you experienced and the evidence that shows the difference.
- Relevant screenshots or replay files, plus the approximate time of the issue.
A missing entry in the available record does not by itself prove that you did not participate. A person may need to check registration, session processing and server logs.
Corrections and refunds
The official FAQ says individual technical problems do not normally qualify for an Elo refund. A suspected recording error or issue affecting an entire session still needs to be described accurately and reviewed under the applicable policy.
The official Elo FAQ also covers accidents that were not your fault: these do not normally qualify for an individual Elo refund; use the reporting process for the incident. If technical problems affect all drivers equally and the session does not take place as planned, the FAQ says no Elo points will be deducted or refunded afterwards.
Staff cannot promise to reconstruct a result if the server never produced a recoverable race log. Do not delete your evidence or assume that support can obtain a server replay.